Choosing a cleaning company - 7 things to consider

How to choose the right cleaning company

Finding a reliable cleaning company can be a challenge. There are hundreds of companies to choose from, and the quality varies greatly. Here are 7 key things you should check before you decide.

1. check the F tax form

Always make sure that the cleaning company has an F-tax certificate. Without it, you as a customer risk being liable for employer contributions and taxes. You can easily check this at Skatteverket.se.

2. read ratings and reviews

Check reviews on platforms like Reco, Google Reviews and Trustpilot. Don't just read the star rating - read the actual reviews to understand what customers think about reliability, quality and communication.

3. Ask about insurance

A reputable cleaning company will have liability insurance to protect your home in case of damage. Ask specifically about:

• Liability insurance (covers accidents and injuries)
• Staff insurance (protects cleaners in case of occupational injury)

4. Fixed price or hourly rate?

Some firms offer fixed prices, others hourly rates. Fixed prices give you better control over costs. Make sure that the quote is clear and that there are no hidden fees.

• Fixed price: You know exactly what it costs. Good for regular cleaning.
• Hourly rate: Can be beneficial for smaller jobs, but more difficult to budget.

5. Same cleaning team every time

Having the same cleaning staff each time means they get to know your home and your preferences. This creates peace of mind and more consistent quality compared to having different people each time.

6. Customer satisfaction guarantee

Choose a cleaning company that offers a customer satisfaction guarantee. This shows that the company stands behind its quality and is willing to rectify any shortcomings at no extra cost.

7. collective agreements and corporate responsibility

Reputable cleaning companies have collective agreements and pay their workers fair wages. This is often reflected in the quality of work and the commitment of staff.

Red flags - warning signals

• 🚩 Missing F-tax certificate
• 🚩 No reviews or only negative ones
• 🚩 Unusually low prices (may indicate undeclared work)
• 🚩 Unable to show proof of insurance
• 🚩 Want cash payment
• 🚩 No clear agreement or contract

Checklist: Questions to ask

• Do you have an F-tax certificate?
• Do you have liability insurance?
• Can I get the same cleaning team every time?
• What is included in the cleaning?
• Do you have a customer satisfaction guarantee?
• How do you manage the RUT deduction?
• Is there a lock-in period?